Before you place an order with a designer. Please make sure to read their terms and conditions. Each designer has their own terms and conditions listed under "Ordering Info".

A buyer can only order from one designer at a time. Each order for a different designer must be made separately. Our system will not allow you to place items from two different designers in your shopping bag. To order from another designer, you must either finish checking out or empty your shopping bag.

When a buyer places an order on PinkGray, both the designer and the buyer will receive an email with the order information. Each order must then go through certain steps which are typical of wholesale workflow. PinkGray is designed keep track of all the important order information at every step of the way.

Every order has the following steps:

1. Open: When an order is placed by the buyer, the order is “Open”. The designer receives an e-mail of the order for review. It is very likely the designer will personally contact you to confirm the order. Besides the items being ordered, both parties need to agree on a payment term and delivery/cancel date. If any changes need to be made, only the designer is able to make those changes on the website so you must communicate any changes directly to the designer.
2. Confirmed: Once the order is finalized and confirmed by both parties, the designer starts work on the order.
3. Shipped: When the order is complete and ready for shipping, the designer can enter the shipping information through PinkGray. Besides the tracking information, the designer can also add a shipping charge to the total of the order. This information is automatically e-mailed to the buyer.
4. Paid: When the designer is paid by the buyer, the designer can record the payment information in PinkGray

At anytime, an order can be marked “Cancelled”. However, only the designer can mark an order as “Cancelled”. The buyer must contact the designer directly to cancel any order.

Through all the steps, the information and date of each change is recorded. The designer is also able to enter notes which will be recorded in the order’s history. So all information regarding the order is available at any time, in one place.

Payment

Payment for items purchased by the buyer must be made directly to the designer. Unless the designer fails to deliver the purchased items in the stated terms, it is the responsibility of the buyer to make the payment for the purchase according to the terms.