When a buyer places an order on PinkGray, both the designer and the buyer will receive an email with the order information. Each order must then go through certain steps which are typical of wholesale workflow. PinkGray is designed keep track of all the important order information at every step of the way.

Every order has the following steps:

1. Open: When an order is placed by the buyer, the order is “Open”. The designer receives an e-mail of the order for review. If everything is okay, the designer goes to the PinkGray web site to “Confirm” the order. Otherwise, the designer can make changes to the order through the web site by clicking the “Modify” button. Besides the items ordered, both parties should agree on a payment term and delivery/cancel date. We highly recommend all designers to make direct contact with any first time buyers. PinkGray is not responsible for the payment of any orders placed, it is up to the designer to confirm the legitimacy of each order.
2. Confirmed: Once the order is finalized and confirmed by both parties, the designer starts work on the order.
3. Shipped: When the order is complete and ready for shipping, the designer can enter the shipping information through PinkGray. Besides the tracking information, the designer can also add a shipping charge to the total of the order. This information is automatically e-mailed to the buyer.
4. Paid: When the designer is paid by the buyer, the designer can record the payment information in PinkGray

At anytime, an order can be marked “Cancelled”. However, only the designer can mark an order as “Cancelled”. The buyer must contact the designer directly to cancel any order.

Through all the steps, the information and date of each change is recorded. The designer is also able to enter notes which will be recorded in the order’s history. So all information regarding the order is available at any time, in one place.

Payment

Please note that PinkGray is not responsible for the payment of any order. PinkGray does not receive any payment information from buyers, it is the sole responsibility of the designer to arrange payment for each order. Payments for orders do not go through PinkGray and buyers should make payments directly to the designer.

Using PinkGray to Enter Already Placed Orders

PinkGray is designed to be as much a workspace as a wholesale tool. If you received an order at a tradeshow or through any other method than PinkGray, you can still enter the order in PinkGray for record keeping and to keep information of all your orders in one place.

Simply sign in to your account as you regularly would and place an order as if you were the buyer. Follow the check out process and place the order. Then the order would go through the steps like any other order.

Buyer vs Designer Placed Orders

PinkGray charges a 3% commission on all orders placed by buyers. However, we will only take what we deserve. PinkGray will not charge you a commission if an order is entered by the designer. Our system recognizes whether it’s a buyer or a designer that is signed in and who placed the order. The designer is only charged a commission if the person placing the order is signed in as a buyer.

This allows the designer to use PinkGray as a tool to centralize all orders, without having to pay a commission for orders not generated by PinkGray. By keeping all your orders in PinkGray, you can see immediately what order is due next, which orders are shipped and awaiting payment, and history of orders from any buyer.
So feel free to use PinkGray to enter all your orders to keep them organized!

*For more information regarding commission and pricing, please see the Pricing section.